Quality / Service

Over the years, NCOC has established a reputation in the industry for quality and service. A few elements of our quality system and service capabilities are highlighted below:

• NCOC employs rigorous product design planning, manufacturing controls and laboratory testing practices that include the use of statistical process control. These methods are not only part of our IATF I6949 & ISO 14001 recognized quality system, but they are a few of the reasons that we are able to ensure that NCOC products are manufactured to their design parameters and are consistent from batch to batch
• NCOC’s laboratory personnel are manufacturing chemists with not only many years of experience in custom formulating, but also with field experience to diagnose and assist our sales staff and customers in solving metalworking process problems. In addition, our fully equipped laboratory allows us to provide routine and advanced testing services and product support.
• NCOC employs modern computer managed blending operations for efficient batch processing of customer orders. Our manufacturing capabilities also allow us to provide:

Same day/next day shipment service

Customized packaging and labeling

Range of container options

• NCOC’s experienced sales personnel utilize a sales service approach with all our customers. Initial on-site customer consultations and regular service calls allow us to provide:

Individual problem solving analysis and solutions

Monitoring of process performance

Programs/methods to improve process performance, part quality and reduce cost.